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Postage and Packing
Flat rate of £6.50 to both UK and abroad. A signature will be required to accept goods.
Delivery
We endeavour to despatch your order as quickly as possible, in many cases items are dispatched next day, however we like to ask you to allow up to 3 days to process your order.
Items are sent in the UK using the Royal Mail's Special Delivery Service / Internationl Signed-For Service for International Orders (excluding weekends and public holidays). UK orders are received next day excluding Saturdays. International Orders can take from 7 days to be delivered. A signature is required to accept goods.
If you provide a mobile telephone number with your order (UK only) we shall send you a text message to confirm dispatch of your item. We shall also include the tracking number for your order.
You can also use this text number for asking questions with regards to your order. Please note this is a text only number. +44(0)7939 819 059
If an item is faulty when delivered to you, please inform us straight away, and return for a replacement or refund.
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Customer Services
blue-tiger-trading has over 20 thousand customers in worldwide. Having so many customers in so many countries means we need multilingual, competent customer service that can help you whichever language you speak and country you are in. We have therefore chosen to provide customer service via e-mail, a cost-effective solution that ultimately enables us to offer you good prices on our products.
If a problem arises we want to help you quickly and efficiently, so please have your customer number ready when you contact us for the first time. Customer service is there to help you.
Get instant answers to many of your questions
Read the answers to the most common questions sent to our customer service.
About blue-tiger-trading
blue-tiger-trading is one of the worlds leading internet supplier of themed patches and badges.
We aim to offer our customers low prices, exclusive members' offers and fast deliveries.
Why should I buy from blue-tiger-trading?
More than twenty thousand people, worldwide, have chosen to shop at blue-tiger-trading
either via eBay or direct via our website. They have all discovered the advantages of low
pricing, simple ordering and deliveries directly to the doorstep.
I want to call you but I can't find your telephone number. Why?
We communicate with our customers by e-mail in order to satisfy your needs as quickly as possible. We deal with a large number of customer service matters and orders in several different languages each day. Because of this we have chosen e-mail as our communication channel, a cost-effective solution that enables us to offer our customers lower prices.
I have a product that I want to return. Do I just send it to you?
Should you want to return your item for a refund, please do so within 30 days. Please contact Customer Services. We shall approve the return and send information where to send your item. Please note refunds will be minus postage and packaging.
I have received a faulty item/my order is incomplete. What do I do?
Should you receive a defective or incorrectly supplied item, we are anxious that you contact Customer Service no later than 30 days from when it was delivered. When Customer Service receives your notification, they will send a returns form for you to fill in and enclose with the items to be returned. The replacement is of course dispatched free of charge.
If, for any other reason, you need to contact customer services, please email us at, info@bluetigertrading.co.uk. This service is available Monday to Friday between 10.00am - 6.30pm.
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